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Airport

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1. What is a Part 150 Study?

The Federal Aviation Regulations (FAR) Part 150 Noise Study is a voluntary noise exposure and land use study that airports undertake to address noise and land use compatibility.

This study allows an airport to develop programs to increase compatibility of land uses around the airport. More...

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Building & Inspections

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1. How do I know if I am dealing with a reputable contractor?

First, verify that the Contractor is licensed. Florida Law requires that a General Contractor or Home Improvement Contractor be licensed.

Verify that the Contractor is insured. State Law requires that they carry workers compensation insurance. Ask to see a certificate of insurance. You may also want to ask for references and be sure to check them all out.

Finally make sure all agreements are in writing. Be sure to reduce all change orders, or contract amendments to writing. Make sure the Contractor obtains all required building permits and pass the required code inspections. Before making the final payment be sure to obtain a certificate of completion or certificate of occupancy issued by the Building Department. Additional Information.

2. What types of work needs a building permit?

Section 104 of the Florida Building Code states: It shall be unlawful to construct, enlarge, alter, repair, or move, remove, or demolish any building, structure, or any part thereof or any equipment, device, or facility therein or thereon, or to change Occupancy of a building from one use Group to another requiring greater strength, means of egress, fire and sanitary previsions; or to change to an unauthorized or prohibited use or to install or alter any equipment for which provisions is made or the installation of which is regulated by this code: without first having filed application and obtained a permit thereof, from the building Official, validated by payment thereof.

Permits are required for any structural, window, and door replacement, electrical, plumbing, gas, and mechanical work. If you have any questions on what requires a permit, please contact the Building Department at (386) 424-2141.

3. What if I have a permit and do not call for inspection?

Permits expire after 180 days if no required inspections have been approved. In order for a project to be complete, it must pass final inspections. In some cases, a Certificate of Completion or a Certificate of Occupancy may also be required. If a permit expires before final inspections, it becomes null and void, and the project is in violation of the Code. If this is your case, please call our office at (386) 424-2141, we'll help you get the project back on track. Our main interest is seeing the project completed, including all final inspections and the protection of life and property.

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City Clerk

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1. How do I schedule a meeting with a member of the City Commission?

You may visit the City Clerk's Office at 210 Sams Avenue; fax a written request to (386) 424-2109; or call the City Clerk's Office at (386) 424-2112, we'll be glad to help you.

2. How do I request to be placed on the agenda to appear before the City Commissions to address an issue/concern?

You may visit the City Clerk's Office at 210 Sams Avenue; fax a written request to (386) 424-2109; or just email the City Clerk. A written request outlining the topic you wish to discuss must be submitted to be made part of the public record. Please see the submittal deadline schedule below.
More...

3. Can I speak at a public meeting?

Yes, individuals may address the Commission under Public Participation; a three minute limitation is imposed.

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City Golf Course

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1. What is the dress code?

The dress code for the City Golf Course requires you to have a shirt with sleeves. This is the only dress requirement.

2. Do you have rental clubs?

Yes. Cost is $15 per set, and we have left or right hand sets as well as womens' sets.

3. How far in advance can I make a tee time?

Tee times can be made seven days in advance. Call (386) 424-2192 to book time.

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City Manager

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1. Who should I call if I have a complaint?

You would contact the department that the complaint is related to. If your complaint is not resolved to your
satisfaction, then you would contact the City Manager's Office.

2. Who do I contact to get a copy of a public record?

All public record requests should be made through the City Clerk's Office at (386) 424-2112.

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City Marina

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1. What are your Dockage Rates?

Rates include:

• Daily (7 days or less) $1.25 per foot, per day


• Weekly (7 days) $7.50 per foot, per week
• Annual Contract* (per month) $10.30 per foot, fixed docks and $11.33 per foot, floating docks. Annual Contract Rate is based on the greater of length of boat or slip size. Minimum slip – 28’.
• Liveaboard Fee $125 per month.

2. What are your Electric / Utilities Rates?

Electric, 110V, 30AMP, Per Cord, Including Split from 50 AMP outlet:

Daily $6 per day

Weekly $36 per week

Annual Contract $40 per month

Liveaboards $80 per month

Electric, 208/220V, 50AMP, per outlet:

Daily $10 per day

Weekly $60 per week

Annual Contract $80 per month

Liveaboards $160 per month

Telephone, Cable Television, Internet – To Be Determined

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Code Enforcement

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1. Can I remain anonymous when I make a complaint?

Yes you can, however any information that you give us will become Public Record. Please refrain from telling us anything that you do not want to become public record, for example your name or address.

2. How do I submit a complaint?

To submit a complaint please call the Code Enforcement Hot Line at (386) 424-2633 and leave an anonymous complaint. The Hot Line is open to calls 24 hours a day, 7 days a week.

You can also contact us directly at (386) 424-2131 or file a Request for Inspection form and submit to us.

3. How do I follow up on a complaint I have made?

You can call us anonymously at (386) 424-2131 and request an update. The only information we will need to know is the address of the complaint.

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Community Redevelopment

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1. What is the NSBCRA and where is it located?

The Community Redevelopment Agency is a special district created to encourage investment within the district through a series of strategic and timely public investments. For more information, please contact Tony Otte, CRA Director at (386) 424-2160. Power Point Presentation

2. What assistance is available to businesses located within the CRA?

The CRA provides assistance to local businesses within the district through grant programs, development liaison services, and referrals to business services organizations within the area. For more information, please contact Tony Otte, CRA Director at (386) 424-2160.

3. How do I apply for a NSBCRA Grant?

To apply for a NSBCRA grant you must complete and submit an application. Grant Programs

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Development Services

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1. What is my property designated in the Comprehensive Plan?

The Comprehensive Plan contains a Future Land Use Map that displays the designated land uses within the City of New Smyrna Beach. Please contact the Planning Department at (386) 424-2132 or planning@cityofnsb.com for any assistance.

Link to the Future Land Use Map

2. What is the density/intensity of uses allowed on my property?

The Comprehensive Plan contains a Future Land Use Element that describes the densities and/or intensiies of the permitted land uses within the City of New Smyrna Beach. Please contact the Planning Department at (386) 424-2132 or planning@cityofnsb.com for any assistance.

Link to the Comprehensive Plan - Future Land Use Element

3. What is my property zoned?

You can contact the Development Services Department at (386) 424-2132 with questions regarding your zoning or view the zoning map.

4. What are my setbacks in my zoning district?

You can contact the Development Services Department at (386) 424-2132 with questions regarding your setbacks or you can find information about your setbacks at Land Development Regulations

5. How do I request an amendment to the Comprehensive Plan?

Comprehensive Plan amendments may be initiated by a Department of Development Services planner, City Commission, Planning and Zoning Board, or a property owner or lessee of property within the area proposed to be changed or affected. Please contact the Planning Department at (386) 424-2132 or planning@cityofnsb.com for any assistance.

Link to Comprehensive Plan Amendments

6. Is my property within a historic district?

The City of New Smyrna Beach has two (2) historic districts listed in the National Register of Historic Places. They are the New Smyrna Beach Historic District on the mainland and the Coronado Historic District on the beachside. Descriptions and maps of the historic districts are available at the following link (then on the left side of the page). Please contact the Kevin Jameson at (386) 424-2138 or KJameson@cityofnsb.com for any assistance.

Link to the Historic Preservation Division

7. How do I petition the City to annex my property?

The City has waived all application and advertising fees for voluntary annexation requests through December 2013. Please contact the Planning Department at (386) 424-2132 or planning@cityofnsb.com for any assistance.

Link to Annexations

8. Do I need a permit to remove a tree?

A Permit is required if you plan to remove any tree greater than 4" in diameter measured 4' off the ground for Beachside and 6" or greater on the Mainland, except for invasive trees. Tree Removal Permit Application

9. What is my property designated in the Comprehensive Plan?

The Comprehensive Plan contains a Future Land Use Map that displays the designated land uses within the City of New Smyrna Beach. Please contact the Planning Department at (386) 424-2132 or planning@cityofnsb.com for any assistance.

Link to the Future Land Use Map

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Emergency Services

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1. What can I do to prepare for evacuation?

When preparing for evacuation it is best to remember the following:

Know where you are going (family, friends, hotel, or public shelter)

Take a map showing two routes to reach your destination

Notify family, friends, and caregivers of your location

Secure your home and property

Take your emergency supplies

2. I have a friend/family member that may qualify to be a Person with Special Needs (PSN), How do I find out about this?

Information about who is defined as a person of special needs and how to register them can be found on the Volusia County website special needs page.

3. When should I evacuate?

You should evacuate if you:

Live in a storm surge zone

Live in a low-lying or flood prone area

Live in a mobile home or recreational vehicle

Require a respirator or other electric-dependent medical equipment

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Finance

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1. Where do I pay my utility bill?

Please pay your utilities bill at the New Smyrna Beach Utilities Commission Office located at:
200 Canal St.
New Smyrna Beach, FL 32168
Electric: (386) 427-1366
Water: (386) 427-1368
Utilities Commission

2. How do I get a Garage/Yard Sale Permit?

You can obtain a Garage/Yard Sale permit in the Finance Department located at City Hall, 210 Sams Ave, New Smyrna Beach, Fl 32168. The cost of the permit is $2.00 and you are permitted to have two sales per calendar year. For more information on the rules and regulations, please contact the Finance Department @ (386)424-2100.

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Fire & Rescue

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1. What can I do if I feel I need to get my blood pressure checked?

Free blood pressure checks are given daily at any of the stations from 8:00 am to 5:00 pm if the crews are in quarters. Blood pressures are also taken at local shopping centers every third Saturday of the month and at various special events throughout the year.

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Human Resources

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1. Are you accepting applications?

We only accept applications for open positions. View current openings.

2. Where do I submit my application?

You can fax, email, mail, or deliver your application to:
Personnel Department
210 Sams Ave.
New Smyrna Beach, FL 32168
Fx: (386) 424-2109
View Job Openings

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Parks & Recreation

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1. What special events do you offer?

Parks and Recreation offers numerous special events through out the year for all ages. See the Special Event List . You can also find more information about other events being held in and around the City by logging on to

[Visitors Guide - Calendar of Events]

2. What facilities are available for rent?

Parks and Recreation have several locations that are available for rent including the Brannon Community Center, Babe James Center, and more. For details on renting please contact the Parks and Recreation office at (386) 424-2175. Rental Facilities

3. What programs and sports do you offer?

The Parks and Recreation Department offers many programs and sports for both children and adults. Information can be found at Programs and Athletics

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Police Department

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1. Who can I call to obtain a copy of a police record?

Any questions on police records can be directed to the Records Division at (386) 424-2241.

2. What can I do if I am interested in working for the Police Department?

If you are interested in working for the Police Department please contact the Office of Professional Standards at (386) 424-2252.

3. Where do I pay for my Traffic Citations?

Traffic citations/tickets or other court related information are handled through the Volusia County Clerk of Court located at 124 North Riverside Drive, New Smyrna Beach, FL 32168. Phone(386)423-3320

Volusia County Clerk of Court

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Public Works

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1. When will my garbage be collected?

Pick-up Days depends on the area in which you live. Pick-Up times vary with holidays.

All containers must be placed at curbside by 7:00 am the day of collection. Please call (386) 424-2212 for your scheduled pick-up days. Additional Information

2. Who do I call for problems with water / sewer and electric?

Please call the 24 hour hotline at the Utilities Commission.
Water/Sewer - (386) 427-1368
Electric - (386) 427.1366

3. Who do I call for problems with streetlights?

To report problems with streetlights contact the Utilities Commission @ (386) 424-3161.
Utilities Commission